Grace Hearts

A unique professional.

Résumé

PROFILE

Exceptionally detailed, organized and efficient business professional, with a unique ability to successfully manage multiple projects simultaneously. Proven competent as an organization’s administrator with the ability to empower others and foster cohesive business environments. Highly developed interpersonal communication skills and able to work effectively with people from diverse professional and cultural backgrounds. Core areas of performance include:

  • Team Building and Leadership
  • Strategic Planning
  • Client Relationship Management

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Beauty By Grace, Dunellen, NJ

Established 2010

Unfranchise® Owner and Shopping Consultant

Responsible for all aspects of business operations, including: customer service, recruiting, marketing, promotion, technical operations, administration and finance.

Fulton Flowers, Supplies and Landscaping, Inc., Mount Vernon, NY

2003 – 2011

Seasonal Sales Associate (2004 – 2011)

Supported store in reaching goals by providing superior customer service and assisting with operational
activities.

Store Manager (2008 – 2009)

Responsible for store operations including: hiring, training and managing staff. Managed schedule and assisting with payroll. Tracked store productivity: scheduled customer deliveries and pick-ups, including interfacing with vendors and purchasing inventory.

Administrative Assistant (2003 – 2004)

Provided administrative support for various departments such as answering telephones, assisting visitors
and resolving a range of administrative problems and inquiries. Operated desktop computer to compose
and edit correspondence from dictation, notes and from knowledge of established policies. Scheduled and
coordinated meetings, interviews, appointments, events and other similar activities for the owners,
managers, landscapers and floral department.

GameStop Inc., Yonkers, NY

2008 – 2009

Senior Game Advisor

Managed cashiering activities in areas of purchases, returns, trades, exchanges, and enforcing store policies; exceeded weekly customer subscription and pre-sale goals. Accounted for inventory of store products; including performing daily merchandise counts and weekly refund verification. Processed received merchandise and coordinated proper shipment to the warehouse and other stores.

Louis Agrusa & Company, New Rochelle, NY

2004 – 2005

Business Administrator

Managed day-to-day operations of a 15-employee kitchen refinishing and remodeling company. Interacted with customers, contractors and designers to understand and resolve problems. Scheduled and mapped appointments and projects in New York, Connecticut, New Jersey and Pennsylvania; tracked the progress and job costs of multiple projects taking place simultaneously.

LFI Pyramid Consulting New York, NY

2001 – 2002

Technical Support Liaison

Reinforced computer development, provided office automation training and assisted staff to 400 employees of the Administration for Children’s Services; Including, IT troubleshooting and computer hardware and software installation.

EDUCATION & TRAINING

Union County College, Cranford, NJ

May 2012 (expected)

A.A. Communications

Business Association, Director of Marketing

Bronx Community College, Bronx, NY

May 2012 (expected)

A.A. Liberal Arts and Science with a concentration in Political Science

Edward T. Rogowsky Internship in Government and Public Affairs, CUNY

Spring 2005

Intern for New York State Senator Jeff Klein

Assisted community liaisons with drafting reports, organizing press conferences and helping constituents.

Bronx Community College Department of Political Science

Spring 2004

New York City Council Internship

Attended city council meetings, committee conferences and hearings and acted as a lobbyist for social and economic issues. Researched the political and economic history of New York City and wrote bi-weekly reports. Authored a monthly guest column for campus and community newspapers. Organized and advertised annual “Lobby Day” events at City Hall for students and other constituents.

New York Public Interest Research Group

2003 – 2005

Student Board of Director Bronx Community College Representative

Supervised environmental justice campaign. Contributed to community outreach and coalition building. Correspondent for the Bronx Community College Communicator.

Executive Student Board Representative

Participated in bi-weekly phone conferences and voted on issues concerning the organization. Submitted updates to 15-20 board members.

By-law Committee Secretary

Tracked bi-weekly meeting minutes and voting results. Reported progress of the committee to the Board of Representatives.

Xincon Technology, New York, NY

2000 – 2001

Received training in A+ Certification and Microsoft Office

Skills & Applications

  • Microsoft Office Suite
  • Type 45 WPM
  • Social Networking
  • File/Data Archiving
  • Quickbooks
  • Internet Applications
  • Macintosh/Windows OS
  • Adobe Photoshop
  • Calendar Programs

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New Website

I’m currently creating a new website. Check back soon…

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Photography

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